- Complaints that do not concern actions or failure to act of staff involved in Frontex operational activity.
- Complaints concerning European Travel Information and Authorisation System (ETIAS) Central Unit activities.
- Complaints concerning the outcome of asylum applications.
- Complaints concerning return decisions issued by the EU Member States.
- Complaints concerning entry or exit bans issued by the EU Member States.
- Complaints concerning the management of waiting periods or access to sanitation and resting/seating areas at border crossing points.
- Complaints concerning the opening or closing of border crossing lanes.
- Complaints concerning working relations between the Agency and its staff, for example issues falling within the scope of Staff Regulations and Conditions of Employment.
If your complaint is outside the Frontex Fundamental Rights Officer’s mandate you may consider the following alternative options:
o Resources to help you find out whether the EU Charter can protect you: Does the Charter apply to my case | European e-Justice Portal
o Various methods of redress if your rights under EU law have not been respected: Redress at national level - European Commission
o Resources to help you address a complaint to the relevant office in the EU Member State where the alleged violation of your rights took place: Where can I get help | European e-Justice Portal
o An online tool which provides easy-to-access information about the Charter and its provisions: EU Charter of Fundamental Rights | European Union Agency for Fundamental Rights
o The EU Fundamental Rights Information System (EFRIS) tool that creates visualisations of data on human rights commitments and compliance: Home | FRA EFRIS
o An overview of national courts and other non-judicial national bodies, as well as EU and international complaints bodies. List of relevant courts and bodies | European e-Justice Portal