Frontex is a European Union Agency that was established to support the Member States and Schengen countries in guarding the EU’s external borders.

As an inherent element of border management, Frontex can provide operational and technical support to a requesting EU/Schengen country within the different phases of the return process, from pre-return, through the coordination and implementation of returns, to post-arrival and reintegration support. A critical factor is how the support thoroughly considers the needs of migrants, particularly those in a vulnerable situation.

At Frontex we care about and consider the special needs of persons in a vulnerable situation. We do so in every activity that we engage in, together with the EU countries. Protecting all vulnerable individuals is also a fundamental part of all return activities managed by the Agency. We want to make sure that people who need special care receive it. That’s why we will develop a series of “toolboxes” to help them during their return process.

The first available toolbox is the “Toolbox for Children in Return”, other toolboxes, for other vulnerable groups in return, will follow in the coming years.

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Fundamental rights in return operations

Every migrant is entitled to:

  • the right to be treated with dignity,
  • the right to be heard,
  • the right to receive information,
  • and the right to receive healthcare if needed.

Special care is needed to ensure that these rights are respected during the entire return process.

All return operations are also monitored by specialised experts.

More about monitoring return operations
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Additional care for vulnerable groups

Returning home, whether voluntarily or involuntarily, is never easy. Every returnee needs to go through a strict administrative procedure. This frequently brings about intense emotions, uncertainty about what lies ahead, and a sense of worry. Frontex aims to offer tailored counselling and advice, especially for those who belong to one of the vulnerable groups in return: children and families, single parents, pregnant women, elderly people, people suffering from physical or mental health issues, etc. Our toolboxes are meant to help them prepare for the return and understand each step.

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Toolboxes for vulnerable groups in return

Every person who is to be returned to their home country following a formal decision of an EU country has the right to know what return will mean for them. Depending on their vulnerability it is also necessary that those who work with vulnerable groups learn how to communicate effectively and efficiently. Thus, Frontex is developing a set of tools for each vulnerable group in return and for the professionals who work with them.

Go straight to the toolboxes

Toolboxes

Toolbox for children in return

The first toolbox, focused on children and families, contains the following tools:

  • A document collecting existing good practices of EU countries.
  • Age-appropriate guidebooks for children and young people, as well as unaccompanied children.
  • An activity book for the youngest age group.
  • A guidebook for parents or guardians with practical information on how to help their children during the return process.
  • A manual for migration officers on how to use the tools.
  • A practical workshop for EU experts.
  • Training for border guards (EU standing corps officers).

Children in return: Books and manuals

Frontex has produced a series of publications to help you in your daily work with migrant children and their families. These have been developed in close collaboration with Frontex Fundamental Rights Office and external experts in child psychology and child protection. Frontex’s Return Division has also consulted all content with the EU Member States and the Consultative Forum.

Languages

The books have been translated (based on input provided by the Member States) into the following languages: English, French, German, Spanish, Portuguese, Albanian, Arabic, Farsi, Georgian, Kurdish (both Kurmanji and Sorani), Pashto, Russian, Sri Lankan Tamil, and Turkish. The Activity Book has also been translated into Dutch.

Information for migration officers

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Manual for migration officers

This 4-page leaflet provides migration officers with background information on the available books, and instructions how to order and use them (accessible via IRMA).

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How to order the books

The printed version of the books is distributed via the Publications Office of the EU.

Printed or downloadable electronic versions of Toolbox for children in return books can be ordered on the Publications Office website.

Member States’ experts can find more information on the books and how to order them on IRMA.

Available now: A reader-friendly version for mobile phones and tablets. The Activity Book is only available in a printed version.

Order via EU's Publications Office
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Workshops

Frontex has developed a workshop on Communicating with Children and Families in Return. It is focused on communication and practical exercises allowing the exchange of experiences and best practices in the Member States. The intended participants are police officers, border guards and civil servants working with children and families in the field of return (such as people working in reception centres, social workers etc.).

To accommodate the high interest in participation from the Member States, Frontex’s Return Division is currently developing a trainer’s version of the workshop. It will allow Member States trainers and experts to become “multipliers” and share the content of the workshop on a national level.

Contact us for more information

Information for migrant families and children

You arrived in Europe from another country and your family is now returning home or leaving for another country. We understand how challenging this can be for adults, even more so for a child. That’s why we have created a series of books to answer the questions about the return process that you and your children may have.

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It is helpful for children to understand what will happen to them. If your children are too young to read the books on their own, you can read to them and complete the suggested activities together. Be sure to explain the information in simple words and encourage them to ask questions and share their feelings.
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If the children are old enough to read the book, you can ask them about what they have read, listen to how they are feeling and answer any questions they have. This is what these books are for.
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If you have any questions, need more help in your return process, or are interested in a printed copy of the books, please contact the local authorities of the country you are in now.

Guidebooks & manuals